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Privacy Policy

About this Policy

  1. Austec is committed to helping you. That means we will protect your privacy and personal information when we are assisting you, be that by recommending products or offering quotes. This Privacy Policy describes how your personal information is collected, held, used and shared when you visit https://www.austecpiping.com.au (the Site), or in any dealings with us offline, and what controls you have.
  2. This Policy is available at https://www.austecpiping.com.au/privacy-policy
  3. Our Privacy Policy was last updated on 14 August 2024.

Collection of Personal Information

  1. Personal information is any information that identifies you or from which you may reasonably be identified. We may gather the following types of personal information:
  • your name;
  • contact details, including personal and business addresses, email addresses and telephone numbers;
  • details about your purchases and orders from us and your product and services preferences;
  • employer or business details;
  • Device Information, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
  1. We may do this using the following technologies:
  • Cookies – data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org;
  • Log files – to track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps;
  • Web beacons, tags, and pixels – which are electronic files used to record information about how you browse the Site.

How We Collect Personal Information

  1. We will collect your Personal Information:
  • when you email us, directly, via the contact form on the Site, through any external sites, including social media sites, or offline, whether it be to ask a question about our products or services, to make a complaint or provide feedback, or for any other reason;
  • when you contact us in order to sell us your product or service;
  • when you interact with us via social media platforms;
  • when you participate in any competition that we conduct;
  • when you apply for a Credit Account with us;
  • via our security cameras;
  • when you apply to work with us, directly or through an employment portal.
  1. We may also collect personal information about you from:
  • via publicly available sources, including from Australian Government agencies (such as the Australian Securities and Investments Commission), New Zealand Government agencies (such as New Zealand Companies Office), internet search platforms and social media platforms, such as Facebook;
  • via any person authorised to act on your behalf or authorised to provide your personal information to us;
  • via credit reporting bodies and other credit providers;
  • via anyone sharing information with us for loss prevention and/or law enforcement purposes;
  • via any references you provide in your job application;

How We Use Personal Information

  1. We use your personal information:
  • to assist you, especially by providing our products and services, and information about our products and services, to you;
  • for invoicing;
  • to arrange delivery of our products to you;
  • to consider your feedback and complaints;
  • to process any returns or refunds;
  • to advertise to you;
  • to monitor quality control and customer satisfaction
  • to tailor our marketing
  • to inform our product development
  • to analyse our websites and social media profiles
  • to ensure OHS
    to safeguard against potential financial risks, including fraud
  • to assist us, our service providers and Related Companies, and other third parties who we share information with for loss prevention or law enforcement purposes in investigating and preventing any potential, suspected or actual breaches of law or fraudulent activities;
  • in case of our suppliers or service providers, to manage the provision of products and services to us;
  • in case of job applicants, to conduct recruitment procedures;
  • for any other reason, of which you will be informed at the time the relevant personal information is collected
  1. We may share your personal information:
  • With third parties, including but not limited to courier companies,
  • marketing, advertising and promotions services providers and event organisers in connection with our marketing, advertising and events;
  • with third party platforms who display advertising or content (including personalised advertising) based on your personal information or preferences (including social media platforms such as Facebook);
  • with our suppliers and other partners, in case of faults or returns;
  • credit reporting agencies;
  • third parties who support our administration and operations;
  • third parties investigating and preventing any potential, suspected or actual breaches of law or fraudulent activities;
  • third parties who we share information with for loss prevention and law enforcement purposes, in investigating and preventing any potential, suspected or actual breaches of law or fraudulent activities;
  • law enforcement agencies, government agencies or other third parties, as required
  • other parties, of which you will be informed at the time the relevant personal information is shared.

Transfer of Information Overseas

  1. Some of our third parties may be located overseas or may store information (including your personal information) that we provide to them overseas.
  2. Any personal information you give us will only be held or processed overseas in accordance with all applicable law.

Your Anonymity

  1. You may choose to deal with us anonymously or by using a pseudonym. This may limit the extent to which we help you, including but not limited to our supply or products or services to you.
  2. Our Site may have links to other websites. We are not responsible for any Personal Information you share with those third party sites.

Any Questions?

  1. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected]

We will endeavour to respond within 30 days of your email. If we fail to do so, you may contact the Office of the Australian Information Commissioner to resolve you complaint.

Office of the Australian Information Commissioner

Website: www.oaic.gov.au

Phone:  1300 363 992

Changing our Privacy Policy

  1. We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.